At MIC Insurance Company, S.A., we are committed to providing a quality service based on proximity, transparency, and personalized attention. If you are not satisfied with any of our services, you may submit a complaint or claim, which will be handled promptly by our Customer Service Department.

Who can file a complaint or claim?

Complaints or claims may be submitted by:

• Policyholders, insured persons, beneficiaries, or injured third parties.
• Legal representatives or duly authorized individuals.

This service is also available to receive complaints or claims from clients residing in European Union (EU) member states where MIC Insurance Company, S.A. operates under the freedom to provide services (LPS).

How to submit a complaint or claim:

You may send your complaint or claim in writing through any of the following channels:

Postal address:

MIC Insurance Company, S.A.
29 rue de Bassano – 75008 Paris, France

Email:
customerservice@micinsurance.net

What should your complaint include?

To ensure proper processing, your complaint or claim should include:

• Identification details of the claimant (full name, national ID/passport number, address, and contact details).
• Policy or claim number, if applicable.
• Clear and detailed description of the issue.
• Any supporting documentation, if available.

Response time:

Once your complaint is received, our Customer Service Department will review it and provide a written response within a maximum of two months, or within a shorter period if required by the applicable regulations of the country where the service was provided.

Data Protection Information

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), MIC Insurance Company, S.A. informs all individuals who submit a complaint or claim that:

The Data Controller is: MIC Insurance Company, S.A. 29 rue de Bassano – 75008 Paris, France

Email: dpd@micinsurance.net

The personal data you provide will be processed exclusively for the purpose of managing and responding to your complaint or claim, and for the fulfilment of any legal obligations arising from it.

The legal bases for processing your data include:

• Compliance with legal obligations (Art. 6.1.c GDPR)
• The legitimate interest of the company in addressing complaints (Art. 6.1.f GDPR).

Your data will be retained only for the time strictly necessary to fulfil the stated purposes and in accordance with applicable legal and regulatory requirements.

Your data will not be transferred to third parties, except when required by law or by competent authorities.

You have the right to request access, rectification, erasure, restriction of processing, and portability of your personal data, as well as to object to its processing, under the conditions established by the GDPR.

You may exercise your data protection rights by writing to:
📧 dpd@micinsurance.net or by postal mail to the above address, indicating “Data Protection – Complaint Processing” on the envelope.

Your data may be transferred internationally, including to countries inside the European Economic Area (EEA).

If you believe your data protection rights have been violated, you have the right to file a complaint with the supervisory authority in your country of residence or with the French Data Protection Authority (CNIL) if MIC Insurance Company, S.A. is considered the main establishment.